Our TOP five tips to Cloud Telecoms
Telecoms solutions are constantly evolving as manufacturers and providers continue to shift away from a traditional on-premise PBX and focus fully on cloud-based services.
If you have yet to move to a hosted or cloud-based telephony service – here are top FIVE reasons why you should:
Scalability when you need it:
Whether you have two lines or two thousand, or if your business is a seasonal one. With a cloud-based telephony system you are able to scale your users up or down as your business needs dictate – meaning that your business shouldn’t have the worry of overspending if it managed correctly.
If you are unsure how this could be managed – this is all part of the service that we provide.
Integrations make work easier:
You will most likely have other cloud-based services within your technology stack, many of these (CRM’s, GSuite/MS365 etc.) will have the capability to integrate into the technology environment which can improve your team’s productivity. For example; by reducing the number of apps open, clicks to perform an action.
This is something that you can’t do with an on-premise solution as you are limited to the technology within your equipment.
Device Agnostic… well nearly:
All telephony systems that have been developed and launched into the marketplace over the past couple of years will work with a number of differing handset types. Looking at some of our supplier partners, Mitel produce their own devices, whereas other providers such as 8×8, RingCentral or GoTo use the likes of Polycom, Cisco or Yealink.
This brings benefits as it would be possible to recycle existing devices that have been provided to you by previous or your current telephony providers – meaning that should you move to a new solution – your users won’t necessarily have to learn how a new handset works alongside a new solution.
Cross Platform Functionality:
Regardless of whether your business uses Microsoft or Google for its productivity suites, or if your users prefer MacOS over Windows. Modern phone systems have to be able to accommodate a number of different device types as many businesses allow the use of personal devices
Will Video kill the telephone?
During this uncertain time, lots of businesses have jumped on the bandwagon of utilising video in order to communicate with their customers and/or suppliers. However, by rushing out and using a video conferencing service – many businesses have started using platforms without considering the cost or security implications.
Video is a great tool for communication and utilising it can reduce the need for unessential travel, however, the majority of modern telephony systems include a video conferencing service wrapped up in the service so you don’t need to spend extra on a different service, nor do your users need to have two applications installed on their devices.
So, our top tips are:
- Ensure your chosen system works on all the major platforms
- Utilise video provided within the system – don’t spend unnecessarily on additional software
- Implement integrations in order to save time
- Scale up when you need additional users, but always remember to scale back if you need to also.
- Check with your provider if you can use your existing handsets with your new solution – it could save you a pretty penny.